The second-hand marketplace Shoppers Share Frustration Regarding Sizing Updates
Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has revised its sizing categories for female and kids' apparel but did not contact all shoppers about the modification.
Online Platforms Response
Numerous buyers and vendors are posting online claiming that product pages now present a different size category versus the original listing because of the remapping.
The platform stated the updated approach better aligns with other platforms.
The platform has recommended to review their products and manually change the size when needed, causing user dissatisfaction.
Measurement Approach Updates
Earlier, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
With some products, the sizing has been recategorised - like an L measurement was previously a 12 but currently displays as UK 16-18.
User Accounts
Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted with size 14 tags were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Manual Updates
Another shopper, based in Derby, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she stated.
Marketplace Information
The platform boasts over 100 million users, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion when a surprising modification on the platform has faced criticism: earlier, the service retracted a modification to its shipping options following member complaints.